Refund Policy

When a refund is due to you, we believe it should be handled as gracefully as a purchase. This policy explains when refunds are made, how they reach you, and how long they take — so there is never any uncertainty.

Effective year: 2026

In short. Approved refunds are returned to your original payment method within 7–10 business days of approval. This policy works hand in hand with our Returns & Exchanges Policy.

1. When a refund is made

We will issue a refund where:

An eligible ready-to-ship piece has been returned and has passed inspection, in line with our Returns & Exchanges Policy;
A piece arrived damaged, defective, or incorrect, and a replacement or exchange is not preferred or not possible;
An order — or an item within it — is cancelled in accordance with our cancellation terms below;
We are unable to fulfil your order, in which case a full refund is made.

2. How your refund is returned to you

Refunds are made to your original method of payment. For cash-on-delivery orders, we will request your bank or UPI details in order to process the refund securely by electronic transfer.

3. How long a refund takes

Once your return is approved — or your cancellation confirmed — we initiate your refund within 7–10 business days. The time for the amount to appear in your account thereafter depends on your bank or payment provider, and is beyond our control. We will confirm by email the moment your refund is on its way.

4. Cancellations

You may cancel an order within 24 hours of placing it, provided it has not yet been dispatched, for a full refund. Simply write to us.
Once an order has been dispatched, it can no longer be cancelled; it may instead be handled as a return where eligible.
Personalised and made-to-order pieces enter production soon after your order and cannot be cancelled once work has begun, as they are created uniquely for you.

5. Amounts that are not refunded

Personalised, monogrammed, and made-to-order pieces, unless they arrive damaged, defective, or incorrect;
Items marked as final sale or clearance;
Gift cards;
Return shipping costs, where a piece is returned for reasons other than a fault on our part;
Customs duties and import charges already paid on international orders, which are levied by the destination country.

6. Partial refunds

In certain cases — for example, where a returned piece shows signs of use, is missing its packaging, or is returned outside the eligible window — we may, at our discretion, offer a partial refund reflecting the diminished condition. We will always explain our reasoning before doing so.

7. Store credit

Where you prefer, we are glad to offer store credit in place of a refund, to be enjoyed against a future piece. Store credit is issued promptly and does not depend on your bank’s processing time.

8. Failed or duplicate payments

If you were charged for an order that did not complete, or a payment was taken twice in error, please write to us with the details. Once verified, the affected amount is refunded in full to your original payment method.

9. A note on handcrafted variation

Gentle differences in colour, texture, and brushwork are the hallmark of a hand-painted piece and are not considered defects. Refunds on this basis alone are not available — though we are always happy to talk you through the character of your piece.